AKC Group is dedicated to continuing progress in quality and efficiency to ensure that products and services meet customers’ needs and expectations. The customer is not limited to only those who buy our products and services. To differing degrees, all AKC employees are customers of each other with high expectations for performance. We are committed to outstanding performance at each level of the overall team in order to maximize the satisfaction of the final customers who purchase our products and services.
We will continue to improve on our services and quality, service availability and performance and customer service and support. All parts of the process, whether they are operating or management processes, can be changed in order to improve the quality of our products and services.
We recognize and believe that empowering people is a key element in planning for quality and efficiency. We will maximize their capabilities through a process of education and training in the fundamentals of teamwork and quality assurance.
AKC Group aims to provide services that conform fully to our clients’ requirements on time and within budget. The company operates a quality management system that has gained ISO 9001: 2008 Certification, including aspects specific to the industry. The quality management system is described in a Quality Assurance Manual. All personnel understand the importance of quality and abide with the contents of the Quality Assurance Manual.
AKC Group complies with all legislation relevant to the industry and also the health and safety at work. The company constantly monitors all aspects of its quality performance and will implement improvements when appropriate. The Quality Assurance Manual is the means by which AKC Group satisfies the requirements of its clients, particularly with regard to management responsibility.